SAP Support Helpdesk, Digital Transformation

Date:  Jul 2, 2024
Location: 

HQ, HQ

Department: 

Role

The SAP Support Help Desk will be responsible for providing first-level support to end-users of our SAP systems. This role involves troubleshooting and resolving technical issues, assisting with system maintenance, and ensuring optimal system performance.

Key Accountabilities

  • Troubleshoot and resolve SAP related problems as they arise. 
  • Provide user support and training to CED SAP users
  • Resolve Incident based on leading practice.
  • Maintain system monitoring and maintenance
  • Ensure documenting and maintaining records of incidents, solutions, and procedures for future reference.
  • Participate in training sessions and workshops to enhance SAP knowledge and skills.
  • Perform any additional task as requested. 

Strategy & Business Planning

Budget & Plans

Policies , systems processes & procedures

HSE & Risk Management

Change Management

Continuous Improvements

People management

Working Conditions

Necessary Experience

  • 1 - 2 years of experience in SAP support or related IT support role.
  • Good understanding of SAP S/4HANA / CX modules.
  • Proficient in troubleshooting and problem resolution for SAP systems.
  • SAP certification (e.g., SAP Certified Technology Associate - System Administration) is a plus.

Education Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field.

Competencies

Analyzing & Interpreting
Interacting & Presenting
Organizing & Executing
Supporting & Co-operating